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We're sorry, MINT are not currently accepting new loan applications



If you already have a loan account with MINT, we are here to help and you can contact us by phone or post:

  • Phone:
    0800 121 122

    minicom 0800 092 12

    Lines open 8am - 7pm Mon - Fri and 9am-5pm Sat
    Closed Sundays and Bank Holidays
  • Write to us at:
    The Royal Bank of Scotland plc,
    PO Box 15275 Solihull, B91 9PL
  • You can also ask a question on this website.

How do I complain about the way that my PPI was sold?


You can contact our PPI Customer Concerns team in one of the following ways:

By Telephone

Call us directly on 0800 015 0319
Lines are open Monday to Friday 8am ? 5pm excluding public holidays.
Calls may be recorded and/or monitored for training purposes.

By Post

Complete the PPI Consumer Questionnaire (PDF 49KB) and send it to:

PPI Customer Concerns Team
Royal Bank of Scotland Group,
5th Floor,
Hardman Boulevard,
Manchester,
M3 3AQ

To help us manage your complaint as quickly and efficiently as possible please fully complete the questionnaire.

What happens after I make a complaint?

We are committed to investigating your complaint fully and fairly and each complaint is dealt with in the same way.

Step

What we do

Timescale

Acknowledgment Log it on our system before issuing you an acknowledgment letter which will include your unique PPI complaint reference Within 5 working days of receiving your complaint
Investigation Collect all relevant information relating to your complaint before conducting a thorough investigation This could take up to 6 weeks
Final Decision Write to you to explain our final decision in detail and if appropriate, make an offer of compensation.
Any compensation payment will then be made within 28 days of your acceptance.
Within 8 weeks of receiving your complaint

What can I do if I am dissatisfied with your decision?

If, for any reason, you are dissatisfied with our decision you can contact the Financial Ombudsman Service (FOS) for further investigation. Their contact details are:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Tel: 0845 080 1800

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org

Please note that the FOS cannot consider a referral from you until the 8 week period has passed.

How can I find out if I had PPI?

If you had PPI, full details of the policy will be included in your original product documentation.

If you are unable to locate your original documentation you can write to our Subject Access Request Team who can confirm whether there was a PPI policy on your loan.

Mint Loans
Subject Access Team
Chatham RCSC
Waterside Court
Chatham Maritime
Kent
ME4 4RT

To help us locate your loan quickly and efficiently, please provide as much of the following as possible.

  • Full names and any previous names that may have been linked to the loan account.
  • Date of Birth.
  • Current address including post code.
  • All previous addresses that may have been linked to the loan account.
  • Loan account number. This is either 9 or 16 digits long.
  • The year the loan was opened.
  • Loan amount.

If you have any further queries regarding loan information please call us directly on 01634 648306






MINT is a business name of The Royal Bank of Scotland plc registered in Scotland No 90312. Registered office: 36 St Andrew Square, Edinburgh EH2 2YB. This site is only intended for residents of the United Kingdom aged 18 and over (please click on 'Legal Info' for more details).