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MINT Loans

MINT Home Insurance

  • For any enquiries in relation to your current MINT Home Insurance policy please call 0345 246 2824, opening hours are Mon - Fri 8 - 8, Sat 9 - 4

MINT Motor Insurance

  • For any enquiries in relation to your current MINT Motor Insurance policy please call 0370 024 0138, opening hours are Mon - Fri 8 - 8, Sat 9 - 4

MINT Online Servicing

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MINT Loans

Q: How do I apply for a new loan?

A: We're sorry, MINT are not currently taking new loan applications.

If you already have a loan account with MINT we're here to help with any questions about your account.

You can get in touch with us by phone on 0800 121 122.

(Lines open 8am-7pm Mon-Fri and 9am-5pm Sat. Closed Sundays and Bank Holidays).

Q: I want to apply for a loan but can't. Can you send me out an application form?

A: We're sorry, MINT are not currently taking new loan applications.

If you already have a loan account with MINT we're here to help with any questions about your account.

You can get in touch with us by phone on 0800 121 122.

(Lines open 8am-7pm Mon-Fri and 9am-5pm Sat. Closed Sundays and Bank Holidays).

Q: I would like to apply for another MINT loan/borrow more?

A: We're sorry, MINT are not currently taking new loan applications.

If you already have a loan account with MINT we're here to help with any questions about your account.

You can get in touch with us by phone on 0800 121 122.

(Lines open 8am-7pm Mon-Fri and 9am-5pm Sat. Closed Sundays and Bank Holidays).

Q: Do you offer payment holidays?

A: Because our repayments are fixed for the period of your loan, we do not offer payment holidays.

Q: Can I make overpayments?

A: Because your repayments are fixed for the period of your loan, it is not possible to make overpayments.

Q: What happens if I'm late with a payment?

A: You should contact us as soon as possible on 0800 121 122. Depending on how late your payment is, there could be an impact on your credit history.

Q: What happens if I can't make my repayments?

A: If you are having financial difficulties please contact us as soon as possible. If your repayments are protected with our Loan Payment Protection plan then your repayments can be covered in the event of sickness, accident, unemployment*, major illness and death.

*Premier and Classic cover only.

Q: I have changed my name/address. Who do I need to inform?

A: In order to make changes to your loan account we are required to do a security check, which we can only do by speaking directly to you. Please call us on 0800 121 122 and one of our advisers will be happy to change your personal details.

Our lines are open 8am-7pm Monday to Friday and 9am-5pm Saturday. (Closed Sundays and Bank Holidays).

Q: How can I find out how much is outstanding on my loan?

A: In order to find out your outstanding balance, we are required to do a security check, which we can only do by speaking directly to you. Please call us on 0800 121 122 and one of our advisers will be happy to provide you with the detail you require.

Our lines are open 8am-7pm Monday to Friday and 9am-5pm Saturday. (Closed Sundays and Bank Holidays).

Q: What if I want to pay the loan back early?

A: You can pay your MINT Loan back in full at any time, but there will be a charge of one months' interest.

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MINT Home Insurance

For any enquiries in relation to your current MINT Home Insurance policy please call 0345 246 2824, opening hours are Mon - Fri 8 - 8, Sat 9 - 4.

MINT Motor Insurance

For any enquiries in relation to your current MINT Motor Insurance policy please call 0370 024 0138, opening hours are Mon - Fri 8 - 8, Sat 9 - 4.

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MINT Online Servicing

Q: What is phishing?

A: Phishing is a technique that attempts to trick people, in the hope they will reveal their security details.

It usually starts with a fake email. This asks for security details or directs customers to a counterfeit site. 'Phished' information is then used to commit fraud.

If you receive an email that asks for your security details, do not reply or follow instructions. Instead, please forward the email to phishing@rbs.co.uk.

For further information on how to protect yourself online please click here.

Q: How can I contact you?

A: Please use the 'Contact Us' option available on all pages.

Q: What is my User ID, PIN and Password and when do I get them?

A: You will create your User ID, Internet PIN and Password at registration. You will have immediate access to your account with restricted functionality. We will then send you a Mailer Authentication Code (MAC), which you should enter at your next login. This will give you full access to the service.

Q: Why have I lost access to the service?

A: You must enter your MAC within 30 days of first registering for the service. If you have not received your MAC or misplaced it, please go to Contact Us. If you have locked yourself out, please follow the on-screen instructions.

Q: When did I register my mother's maiden name/password?

A: You will have created this when you applied for your credit card account. If you cannot remember this, please click on Contact Us.

Q: I've registered. Why can't I sign on?

A: There are three possibilities:

  1. You entered your user name and password or PIN incorrectly. User names and passwords are alphanumeric-case sensitive. If you forget your user name or password, follow the on-screen options
  2. You tried to sign on three times in a row with the incorrect user name PIN or password. In this case, you are locked out of the system. See Contact Us.
  3. There are problems with your Internet connection or with our system. Please follow on screen instructions or try again later.

Q: I forgot my password. Who do I contact for help?

A: If you do not remember your password, in the first instance follow the on screen instructions as through re confirming the answers you gave to our prescribed questions at registration, you can unlock yourself. If you are still unable to access the service, see Contact Us.

Q: How much time should I allow for my online payment to be credited?

A: You should allow four business days for your payment to reach your credit card account.

Q: How should I make a payment online?

A: You can make a payment at any time. If you make a payment on a non business day then the payment will not be debited from your bank account until the next business day. You should allow 4 working days for payment to be received. To make the payment, use the Pay Bills function. You cannot use the Bank Giro payment slip at the bottom of your eStatement as this cannot be processed.

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