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Courier Card Scams

Courier Card Scams

What is this scam?

Typically a courier card scam involves customers being tricked into handing over their bank cards and PINs to fraudsters.

What to look out for

The scam starts with an unexpected phone call from someone claiming to be from the bank's fraud department, the police, or National Fraud Authority.

The caller will claim to have identified fraudulent transactions on your account and that your card has been compromised.

To gain your trust they may ask you to verify the call by phoning the telephone number printed on the back of your card, or give you another number to call.

This technique holds your phone line open, so that when you try to dial out, they can intercept and re-answer the call, claiming to be the Bank or Law Enforcement.

The fraudster will advise that your bank card must be collected to protect your card and assist an investigation. Usually they ask you to put your card into an envelope for a courier to collect and provide you with a fake reference number.

Now you'll be asked to enter your PIN into the phone, or put it into the envelope with the card. A courier comes to your home and collects the card. With your card and PIN, they can now gain access to your account and carry out fraudulent transactions.

PLEASE NOTE: The bank may genuinely call you for fraud prevention purposes to verify whether a transaction is genuine. We will NEVER ask to collect your card, your PIN number, card details or Online/Telephone banking log-in credentials.

How to avoid a courier card scam

NEVER hand over your bank card, your PIN, card details or Online/Telephone banking log-in credentials.

If you receive a call asking for your PIN, card details or Online/Telephone banking log-in credentials, end the call immediately.

With any suspicious or unexpected call, always verify the caller using an independently-checked telephone number and use a different phone line (where possible).

Where a second phone line is not available, try calling a friend on the line first. The fraudster will find it difficult to impersonate a voice that is known to you.

Use MINT Security Centre to keep updated on any new scams to stay ahead of the fraudsters

  • The Little Book of Big Scams (PDF, 4.9MB)
  • The FFA's "Hang up on Fraud" factsheet